Browse our most frequently asked questions list below to learn everything you need to know!
You may check availability and make a reservation right on our website! If you have any questions, you may also contact us via email or phone.
For large events, please get in touch with us. Someone will guide you through the entire process so that your event is stress free!
In order to hold you reservation, a 20% deposit is required. The balance will be due prior to or upon delivery. Full payment of the entire balance must be received prior to any equipment being set up. All major credit cards and debit cards are accepted.
Our standard rental is 6 hours. We will arrive far in advance of your rental time to ensure the equipment is setup and ready to go for the full duration of your event. Early delivery does not count against your rental time – it simply allows us to ensure we are ontime for all of our events!
Yes. We are covered by an A+ Rated Insurer. Safety is our top priority.
Yes! All of our units are cleaned and sanitized thoroughly between every event. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it is inspected to ensure cleanliness and safety.
All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.
Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!
Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. We do provide a water hose (25ft long) if inflatable is further please have a water hose present.
Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.
Prior to the event, we will work with you to determine if inclement weather will prevent a successful rental. In the event of a cancellation due to weather, there will be no cost to you – we will work with you to either reschedule the event or provide a refund of your deposit.
Our equipment cannot be used in severe weather including winds above 15 MPH. In the event of severe weather after setup, equipment must be powered down. Once set up, there are NO refunds or credits issued event if weather conditions change and prevent use.
Yes – cancellations must be received at least ten days prior to the event, except in the case of weather. Events cancelled at least ten days prior to the event will receive a full refund of the deposit amount.
Once you place your reservation online, expect to receive a phone call or text message from us within 1-2 business days. We will confirm all of your details and make sure the location where we will be setting up is suitable for the inflatables and equipment you selected.
A couple days prior to your event, we will reach back out to confirm a delivery andn pickup timeslot.
During the day of your event, we will let you know when we are on our way to setup and confirm an estimated pickup time.